Getting connection problems when trying to play New World? Let's take a look at the common solutions and how to get technical support for these issues.
Nobody likes to deal with unexpected errors just when you're about to play the game you want, but sadly sometimes this is the case and we have to try different solutions to hopefully solve the problem.
Before you start trying to solve this error, I recommend that you check if the New World servers are up and everything is alright with the game, this will rule the possibility that others also cannot play the game.
You can go to New World Server Status and make sure it doesn't show a red cross over the server regions.
Rarer, but you can also check the Down Detector for Steam, for the exceptional situation where Steam is the one having problems, unlikely but you never know.
When you know that you're the only one having problems with the game, try the fixes below!
What is the status 120 connection error?
When this error happens, you will get a message saying the following:
Connection Error Could not connect to server: Login has expired. Please try again. (Status -120)
And multiple users claim that it happens under the following conditions:
- After selecting a specific character to play
- When selecting any character to play
- When trying to log in to the game
There may be other circumstances where you will get this specific error, as it has a somewhat generic message and may be related to any connection error.
When you get the error, if you don't want to deal with it, you can try playing on another character for a quick no-hassle workaround, but that's not ideal as you may want to play a specific character.
How to fix the New World status -120 error
There are many related ways to fix the -120 connection error.
Users who dealt with this error mostly report that you can fix it by closing the game and subsequently closing the Steam application and then opening it again.
After restarting Steam and opening the game again, the error should no longer happen.
If restarting Steam and the game wasn't a solution, the second most common fix is to open the in-game server browser, refresh the list of servers, close the server browser and try to login again.
As the server browser is a heavily working solution, if still, it does not solve the problem, you may want to mess with the server browser until doing something that can solve the problem, as silly as it sounds.
Now for a third good solution, you will have to do the following:
- Click on the Windows logo on the bottom-left of your computer
- Type Control Panel and click on the first result to open the Windows Control Panel. Alternatively, you can search for "Allow an app or feature" and jump to step 5
- On the top-right of the Control Panel, click on the search bar and search for Windows Defender Firewall, click on the result with the same name.
- You will see information about Private and Public networks, ignore that, on the left of this page there is a list of options, click on "Allow an app or feature through Windows Defender Firewall"
- When you click on the "Allow an app or feature..." option, you will see a list of app names, followed by two checkboxes, one for Private and the other for Public. Scroll through the list and find the entries for New World (New World and newworld)
- After you find the New World entries on the list, make sure that both checkboxes are checked for anything related to the game, this will allow the app through the firewall and fix possible connection issues
If you do the above steps to unblock New World on your firewall, sometimes you will notice that both checkboxes are already checked, this is related to the screen that you see often when opening a new application, where Windows ask you if you want to allow access for that app.
The solutions above are the most likely to work ones, but if you're still unable to play the game, do not worry! Patience...
Cannot get rid of the login expired error
If you're out of luck with the above section's solutions, try the following:
- Turn off your router or modem, wait a few minutes, and turn it on again, then try to connect to the game. If you don't know how to turn off your router/modem, you have to search for a button there and press it, simple as that, or unplug it from the energy
- Restart your computer
- Over Steam, click on Library, search for New World, and right-click on it. Click on "Properties..." and go over the "Local Files" option. Click on the button that says "Verify integrity of game files..." and wait for it to end
- Like in the previous section, go back to the "Allow an app or feature" option on your firewall settings, and add a new entry for New World by browsing into the Steam folder and finding NewWorldLauncher and any other New World "exe" file you wish, then check both checkboxes for it
If NONE of that worked, your last resort is to use the New World support to get your problem fixed.
To contact the support, go to the New World support website and click on Contact Us at the bottom. Also, check the Connectivity issues that are often updated to solve problems related to this one.
After clicking Contact Support, do the following:
- Select the "Technical" category, as this is a request for technical support
- Select the "Lag and Connectivity Issues" option, and they will show you worthy articles to read on the topic, make sure nothing of that solves the problem
- If nothing helps you, then go ahead and click on "Web Ticket" or "Live Chat", the one you prefer
They will assist you in anything needed to solve the problem.
If you know of any other solution for this problem, feel free to contact me and the article will be updated.